The Herb Chambers Honda of Seekonk staff is dedicated to creating the exceptional customer experience that is our mission. Our friendly, knowledgeable employees are always ready to help, and that includes Rancier Matos, as anyone can see from all the glowing reviews his customers provide.
Rancier has been with Herb Chambers Honda of Seekonk for two years, and was honored to win the Master’s Award for customer service excellence in his very first year at the dealership. A father of two, Rancier speaks 3 languages (English, Spanish, and “a little bit of Italian”) and enjoys playing basketball and going to the gym when he’s not hard at work at the dealership.
Listening and responding to customer needs has made Rancier one of the most successful salesmen on our Honda Seekonk team. His customers call him “easygoing” because “he’s not out to pressure you.” Before he even shows a car, Rancier takes the time to listen to each customer and get to know them individually: “Everyone is different, and it’s all about the customer’s needs.” Sometimes, customers come in with a certain Honda model in mind, but when Rancier hears what they’re looking for, he can guide them to the model that will fit their lifestyle even better.
Fellow employees agree that Rancier’s ability to hear and honor the customer makes him a successful salesman, and a pleasure to work with on the Honda Seekonk team: “He gets to know people and pays attention to each customer. Then, he communicates the benefits of the vehicle, or the product, so people understand their value.” What’s the most important part of his job? Rancier puts it simply: “I listen first.”
Even when we asked Rancier for the secret to his success, he automatically put the focus back on the people he serves. “Ask my customers,” he told us, “I just try to do my job. Buying a car is one of the best things in the world. I help people do that, and I try to give them a great experience so they can walk away happy.” Rancier loves working with people, and it’s clear that most of his customers are walking (or driving!) away happy. We’re honored to have him as part of our team!
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